Chinese only] Report of a problem

This inquiry form is for Chinese support only. If you need support in Japanese/English, please use the following inquiry form.

[Japanese] Click here for the bug report form.
[English version]Click here for the bug report form.

When making inquiries, please be aware of the following before submitting your inquiry.

We cannot answer questions about information other than "RPG Developer Bakin" or detailed operation of the software. We may not be able to answer your questions depending on the nature of your question.

Please note that you may be asked to wait for a response depending on the congestion and confirmation status of your inquiry.

Personal information provided in response to inquiries will be handled in accordance with our Privacy Policy.

We will reply to your inquiry by e-mail. Please check/respond to the following as you may not be able to receive our reply properly due to your reception settings.

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Your Name Nicknames are acceptable.

Email Address

Versions of Bakin
Please provide the version information of "RPG Developer Bakin" in which the problem occurred.
Example entry: 1.3.2.4.r57924
Version information can be found in the upper left corner of the TOP menu dialog or in the Map Editor under File > Version.

Type of defect　Please select the type of problem you are experiencing.
Collapse/construction problems (包括工具无法启动的情况)resource problemQuestions related to the caseOther (即使有多个项目，也请选择此项)

Description of defects
Please describe the problem and its phenomenon in detail, including the conditions under which the problem occurred and the operation immediately preceding the problem.

System report file attachment [Subject] Crash/freeze related/others
Recommended】【RecommendedPlease submit system report file for problem identification/early resolution.
*Only if a system report file can be obtained.
Please create and attach a system report file using the following method.
1. start Bakin and select "Top Menu" > "Preferences" > "Other Tool Settings" > "System Reports".
2. select "Save Information for Inquiry" in the "System Report" dialog box.
Save the Zip file as".
Upload the saved Zip file by clicking the "Add File" button below.
*Only one file may be attached, with a maximum file size of 10 MB.
For files larger than this, please share links to uploaders, etc. in the "Share Related Files" section below.

Resource file attachment [Subject] Resource-related
Please help us by providing us with the resource (3D/2D/sound material) files that are causing the problem so that we can understand/resolve the problem as soon as possible.
*Only if the file can be obtained
Files that can be attached are in Zip format, maximum file size 10MB, and up to 5 types of files.
*For files larger than this or multiple files, please share links to uploaders, etc. in the next section.

Event file attachment [Subject] Event-related
Please help us understand/resolve the problem as soon as possible by providing us with the event file in which the problem is occurring.
*Only if the file can be obtained
Please export the event that is causing the problem in the following way and attach the file.
1. start Bakin and open the appropriate "Event Editor".
2. select "Export" in the upper right corner of the Event Editor dialog.
Save the text file as.
Upload a text file from the "Add File" button below.
Files that can be attached are in text format (txt), up to 10 MB in size, and up to 5 types of files.
*For files larger than this or multiple files, please share links to uploaders, etc. in the next section.

Attachment of reference images and other files
Please attach any reference images of the problem you are experiencing.
*Files that can be attached are in image format (jpg, jpeg, ping, gif), maximum file size of 5 MB, and up to 5 types of files.
*For files larger than this or multiple files, please share links to uploaders, etc. in the next section.

file sharing
If you are unable to attach the above files or would like to share the above files together, please share the uploader or other link here.