Chinese only] Post-purchase questions/comments/requests

This inquiry form is for Chinese support only. If you need support in Japanese/English, please use the following inquiry form.

Japanese] Click here for the post-purchase question/comment/request form.
English] Click here for the post-purchase question/comment/request form.

When making inquiries, please be aware of the following before submitting your inquiry.

We cannot answer questions about information other than "RPG Developer Bakin" or detailed operation of the software. We may not be able to answer your questions depending on the nature of your question.

Please note that you may be asked to wait for a response depending on the congestion and confirmation status of your inquiry.

Personal information provided in response to inquiries will be handled in accordance with our Privacy Policy.

We will reply to your inquiry by e-mail. Please check/respond to the following as you may not be able to receive our reply properly due to your reception settings.

If you are receiving e-mail on a personal computer
Please check your mail software or provider to make sure that your mail has not been sorted into a "junk mail folder" or other such folder.

For cell phone e-mail addresses
Please cancel your domain name preferences or set your e-mail settings so that you can receive e-mail from "rpgbakin_support_zh@smileboom.com". Also, please cancel your URL-containing e-mail rejection setting and set it so that you can receive e-mails from PCs.